Our 99% uptime commitment
What is the single most important factor when it comes to hosting? Reliability. If your site is down, people can’t buy, they can't enquire, they can't see read your articles. Downtime means lost opportunity.
Our 24/7/365 expert system admins keep your website running at its best. We commit to your website being up 99.9% of the time.
And we can do this because we use industry best practices and the best data centres. Plus, we ensure that the server your website is on always has the latest security patches.
Please note that we will take responsibility for outages or circumstances that are beyond our control such as:
- Network conditions across the internet (outside of our network), such as between your ISP and our data centre
- DDoS or other attacks on our servers
- Problems with your ISP's network
- Browser or DNS caching issues
Occasionally, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally. We do our best to keep such incidents to a minimum and will always try and give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime commitment.
This commitment is applicable for any unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a service credit in the amount of 5% of paid fee for the month, for every hour that your website is unreachable due to an internal network or equipment failure.
Downtime must be confirmed by one of our Webmasters and maximum service credit given will be for the full amount paid for the month of outage, excluding any paid fees for additional services. Submit a support ticket to request a credit.